The details matter. They matter on a grander scale then we can imagine. Sometimes those details matter to those who we do not expect them to matter too.
I just read a story of Steve Job’s concern over a small detail. I will let you read that story here yourself: Steve Jobs and the Google Logo Ambulance. The story immediately brought to mind a man who worked for me as a day porter in the headquarters of a large company. His name also was Steve.
This week I followed a conversation about the frustration of finding and keeping good help. I was in the business long enough to fix that problem for good and never had to advertise as all my competitors did.
My Steve was no genius and was in fact developmentally disabled. Steve took his job very seriously. Though he was finished with work at 4pm, one night I get a call from Steve at 11pm.
Steve was bothered about a spot on a faucet that he was not able to remove in a men’s room on the second floor. He could NOT rest and called me to tell me he was working on it but it really was bothering him.
